Career Opportunities

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Are you an enthusiastic and dedicated Veterinarian looking to make a meaningful impact in a supportive and dynamic environment? South Mesa Veterinary Hospital in Fort Collins, Colorado, is excited to welcome a full-time Veterinarian to our outstanding team!

Why South Mesa?

Community and Compassion at the Core:
At South Mesa Veterinary Hospital, we’re more than just a hospital—we’re a trusted part of the Fort Collins community. We’ve proudly served cats, dogs, and exotic pets for years with a commitment to compassionate, expert care. Our long-standing relationships with clients and local rescue organizations reflect our dedication to animals and the people who love them. We collaborate with groups like Fort Collins Cat Rescue, Pets Forever, Larimer and Weld County Humane Societies, and several local breed rescues.

Preventive-Focused, Full-Service Veterinary Care:
We believe preventive care is the foundation of lifelong health for our patients. From wellness exams and vaccinations to advanced diagnostics and internal medicine, our full-service hospital is equipped to provide everything your patients need—under one roof. We also offer:

• In-house diagnostics including digital radiography, ultrasound, and EKG
• Cold laser therapy
• Dentistry and surgery
• Exotic pet care
• Boarding and daycare facility on-site
• Weekend clinic every other weekend for added flexibility and access

Our hospital’s in-house lab ensures timely, accurate results and allows for prompt treatment options, improving outcomes and client satisfaction.

The Best of Fort Collins:
Located at the foot of the Rockies, Fort Collins is known for its outdoor lifestyle, great schools, vibrant downtown, and close-knit community feel. Whether you enjoy hiking, skiing, biking, or brewery-hopping, Fort Collins offers a high quality of life and a strong sense of place.

Benefits and Compensation

At South Mesa, we care for our team the same way we care for our patients—with respect, support, and heart. We offer:

• Flexible scheduling to support work/life balance
• Competitive base salary with high earning potential (base $120,000–$140,000+ DOE, plus production)
• Comprehensive health, dental, and vision insurance
• Life and disability insurance
• 401(k) with company match
• Generous continuing education (CE) allowance
• Paid time off and holidays
• Reimbursement for license fees and professional memberships
• Employee pet care discounts
• Sign-on and relocation bonuses

Join Us!

If you're ready to bring your passion for veterinary medicine to a community-focused, forward-thinking hospital, we want to meet you! Join a practice that values collaboration, prevention, and excellence in every patient interaction.

Apply Today!
Email JP Garcia at JGarcia@petvetcarecenters.com to connect with our hospital team.

South Mesa Veterinary Hospital—where compassionate care meets community connection.

Position Overview: The Hospital Manager works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. The Hospital Manager partners with the Veterinarian to provide an efficient and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and excellent customer service.

Essential Position Functions:

• Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
• Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
• Orients and trains new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discussions with the Regional Manager weekly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• Manages schedules for technical and administrative staff coordinates the DVM.
• Monitors Workforce Management for missed punches and management of overtime hours daily.
• Administers the daily operations.
• Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
• Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
• Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9’s from local vendors.
• Assists in resolving issues with pet owners where appropriate.
• Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area.
• Responsible for all local accounting functions; ensure daily financial information is accurate.
• Oversees the management of the inventory and ensures proper documentation and systems are in place.
• May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
• May be responsible for contracts or negotiations with insurance providers.
• Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs.
• Performs other duties and responsibilities as assigned by the Manager.

Competencies:

• Analytical skills; strong ability to analyze information quickly and efficiently as it relates to the hospital’s finances.
• Strategic planning; the ability for financial forecasting, marketing plans, and long-term plans for the growth of the practice.
• Leadership; ability to effectively manage and direct hospital staff towards a common goal.
• Decision-making skills; possess the ability to make good decisions, solve problems, and decide on essential matters.
• Communications; demonstrate the ability to communicate, orally, and in writing, effectively to convey necessary information to hospital staff.
• Resourcefulness and adaptability; the ability to take the initiative and get things done as well as the ability to adapt to changes or new information.
• Compliance; ability to understand and manage important compliance regulations and requirements of the hospital.
• Planning and prioritizing; must be able to organize work efficiently, set priorities, and establish plans and timetables for achieving goals.

Qualifications:

• Bachelor’s degree in business, health science or related field strongly preferred.
• At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required.
• Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) is preferred.
• May consider an equivalent combination of education, certification, training, and/or experience.

Position Knowledge and Skill Requirements:

• Ability to provide customer service in a courteous, prompt, and efficient manner.
• Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel) and applicable organization-specific software.
• Establish and maintain productive and cooperative working relationships.
• Active time management and organizational skills to complete work promptly.
• Excellent communications skills both orally and in writing.
• Must be flexible with scheduling and able to work some weekends and holidays.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Depending on the functional area of assignment, tasks may involve extended periods at a keyboard or workstation and/or extended periods standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Other duties and responsibilities as assigned by management.

Additional Information: The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.